About this role
Job summary
The role is part of asmallteam ofband 5 and 4staff who manage the electronic patient records (EPR), Rio & SystmOne, on behalf of the Trust. The rolehelps frontline staff and serviceswith these systems and works collaboratively to define and implement improvements.
The post holder will have responsibility for their work in supporting and managing RiO and SystmOne and the production of any generic training materials and courses.
if high volume of applications are received we may choose to close the advert earlier than stated
Main duties of the job
Provide administration and support for RiO and SystmOne, including maintenance of Master Tables, national coding systems, GMC and nursing registrations. Support integrated systems such as IaPTUS, GP Connect, Shared Care Record, and PRISM. Troubleshoot escalated user account, Registration Authority, smartcard, and RBAC issues. Create and manage waiting lists, outpatient clinics, wards, document templates, clinical assessment forms, and operational reports. Assist in diagnosing and resolving system issues, liaising with colleagues where required. Deliver online and telephone support to staff, providing guidance on system use and resolving issues. Support information reporting tasks and provide cover for colleagues when needed. Translate complex technical information into clear, user-friendly guidance.
Design, develop, and produce digital learning content aligned with local, regional, and national priorities. Work closely with Trust services to ensure learning materials support effective use of RiO and SystmOne. Maintain accurate, accessible, and inclusive e-learning packages and supporting materials. Identify and address digital learning needs across stakeholder groups. Process and maintain training documentation, including version control of published guidance. Use digital learning and multimedia tools to enhance training resources and evaluate the effectiveness of learning materials following implementation and review cycles.
About us
We are passionate about providing the very best care to the people we support, and we're looking for amazing people who share this passion to join us.
What is it that makes our Trust such a special place to work? Well, it's all about the people. Our staff, service users, carers and families all come from such diverse backgrounds and all have expertise and stories to share.
It's important that you feel supported in your role, that the people who you work with are as passionate as you are and that your health and wellbeing is taken care of
If you're interested in developing your career, you'll have access to a range of training and education opportunities, including apprenticeships, work experience and placements, as well as the chance to get involved in research.
We are very proud of the difference we make to people's lives each and every day and if that's something that you'd like to be part of we'd love to have you with us.
Job description Job responsibilities
Knowledge and skills
Essential
Excellent knowledge of electronic patient record systems The post holder be an expert in how RiO and SystmOne work. Expert within specialism. Excellent customer service skills Excellent verbal and written communication skills Able to effectively support people of all levels of technical ability with patience and understanding Able to deal with colleagues and services in difficult situations Able to always deal with sensitive or confidential information appropriately. Able to work independently in a logical and accurate and methodical manner Able to be flexible, respond positively to change, work effectively under pressure and manage conflicting priorities to meet deadlines Able to work as art of a team, dealing effectively with differences and valuing diversity Good problem-solving skills Good working knowledge of MS Office Numerate with excellent and accurate keyboard skills Able to plan and agree SMART goals with line manager Training and qualifications
Essential
GCSE or equivalent in Maths and English Language
Desirable
Training and / or qualification in SQL Evidence of continued professional development ITIL foundation status PRINCE2 foundation status Experience
Essential:
Experience(>1 year) ofdigital systems management,configurationand support
Experience(>1 year) ofusing clinical systems to support the provision of patient care
Experience of clinical systems implementation
Experience of change management
Desirable:
Experience(>1 year) ofdeveloping training materials for a digital system in a clinical environment
Experience(>1 year) ofXML, XSL and HTML
Other
Essential:
High degree of emotional resilience to manage the clinical records system of the organisation that supports all teams and all patients.
Person Specification
Knowledge and Skills Essential
Excellent knowledge of electronic patient record systems Able to effectively support people of all levels of technical ability with patience and understanding Good working knowledge of MS Office, numerate with excellent and accurate keyboard skills
Desirable
Training and / or qualification in SQL
Experience Essential
Experience (>1 year) of digital systems management, configuration and support
Desirable
Experience (>1 year) of developing training materials for a digital system in a clinical environment
Other Essential
High degree of emotional resilience to manage the clinical records system of the organisation that supports all teams and all patients.
Desirable
Ability to demonstrate alignment trust values
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Sheffield Health Partnership University NHS Foundation Trust
Address Wardsend Road
Wardsend Road N
Sheffield
S6 1LX
United Kingdom
Employer's website https://www.sheffieldpartnership.nhs.uk/ (Opens in a new tab)