About this role
Job summary
We are seeking an experienced and motivated Reception Supervisor to join our busy and friendly GP practice.
This is a key leadership role where you will oversee the reception team, ensuring high-quality patient service and smooth day-to-day operations within the practice.
You will act as the central point of contact for patients, supporting both clinical and administrative teams while maintaining an efficient, professional, and compassionate front-of-house service.
Main duties of the job
Supervise and support the reception team, ensuring high standards of performance Support staff training, development, and rota planning Ensure confidentiality and compliance with practice policies Support practice management with service improvements and patient engagement Answering phone calls to respond to patient queries and managing appointments Handling incoming patient emails Ensuring all relevant correspondence is scanned and saved accurately into patient files on EMIS Assist in data collection for practice performance indicators. Ad hoc administration tasks
About us
With over 160 years of continuous medical partnership, Central Surgery Surbiton is a thriving, high-performing PMS practice serving 13,000+ patients in Surbiton and surrounding communities.
We are proud of our:
Outstanding QOF performance Longstanding reputation as a GP training practice Modern, purpose-built premises (LIFT building, opened 2013) Strong PCN collaboration across 35,000+ patients RCGP Veteran Friendly Practice status Recipient of the RCGP Quality Practice AwareWe are a large, diverse, and supportive multidisciplinary team including:
10 Salaried GPs & 3 Registrars Advanced Clinical Practitioners Clinical Pharmacists & Pharmacy Technicians Paramedic (ACP trainee) Experienced Nurses & HCAs ARRS roles including Mental Health Practitioner, First Contact Physiotherapists, Care Coordinators Dedicated Management & Administrative teams
Job description Job responsibilities
Supervise and support the reception team, ensuring high standards of performance Support staff training, development, and rota planning Ensure confidentiality and compliance with practice policies Support practice management with service improvements and patient engagement Answering phone calls to respond to patient queries and managing appointments Handling incoming patient emails Ensuring all relevant correspondence is scanned and saved accurately into patient files on EMIS Assist in data collection for practice performance indicators. Ad hoc administration tasks
Person Specification
Experience Essential
Has prior experience working within a GP practice An understanding of EMIS Excellent communication skills Ability to prioritise workload Ability to work within a team Caring and empathetic nature Ability to remain in pressurised situations
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Central Surgery Ltd
Address Central Surgery
Surbiton Health Centre
Surrey
Surbiton
KT6 6EZ
United Kingdom
Employer's website https://www.centralsurgerysurbiton.co.uk/ (Opens in a new tab)