About this role
Job summary
Walnut Tree Health Centre in Milton Keynes is recruiting for a part time receptionist to work 22 hours per week.
Responsibilities will include:
Greeting patients, routing patients through appointment system Booking appointments at desk and on telephone Dealing with telephone queries, requests for information, results and visits using the computer system and practice protocols appropriately Liaising with doctors and nurses regarding patient queries - passing on messages as required Following up requests for appointments, information from hospitals, booking transport or interpreters
Main duties of the job
Greeting patients, routing patients through appointment system Booking appointments at desk and on telephone Dealing with telephone queries, requests for information, results and visits using the computer system and practice protocols appropriately Liaising with doctors and nurses regarding patient queries - passing on messages as required Following up requests for appointments, information from hospitals, booking transport or interpreters
About us
Walnut Tree Health Centre is a very friendly, busy GP Surgery based in Walnut Tree, Milton Keynes and serves a population of approx. 14,000 patients with a mixed demographic. We are a training practice. We have a great relationship with our PCN and are committed to developing the services we can offer our patients. We value work life balance.
We are currently a team of 3 GP Partners and 3 salaried GPs. In addition to PCN roles we have our own very experienced multi-disciplinary team comprising:
Prescribing Nurse Practitioner and Paramedic Practice nursing team including chronic disease management, health screening and treatment room services Prescribing pharmacist A management and admin team providing comprehensive care and support Variety of trainees including F2, ST1/2&3 and student nurse
Job description Job responsibilities
Responsibilities will include:
Greeting patients, routing patients through appointment system Booking appointments at desk and on telephone Dealing with telephone queries, requests for information, results and visits using the computer system and practice protocols appropriately Liaising with doctors and nurses regarding patient queries - passing on messages as required Following up requests for appointments, information from hospitals, booking transport or interpreters
Person Specification
Experience Essential
Essential: Good standard of communication, written and verbal - face to face and an excellent telephone manner Computer literate Caring, empathetic manner The ability to remain calm and courteous when working under pressure The ability to demonstrate respect for patient confidentiality at all times
Desirable
Knowledge of System One Experience of Primary Care
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Walnut Tree Health Centre
Address Walnut Tree Health Centre
2 Blackberry Court
Walnut Tree
Milton Keynes
MK7 7PB
United Kingdom
Employer's website https://www.walnuttreehealthcentre.co.uk/ (Opens in a new tab)