About this role
Job summary
We are looking for a friendly and motivated Medical Receptionist to join our supportive GP practice team in Gateshead town centre. This is a varied role where you will be the first point of contact for patients, providing a welcoming and professional service both at reception and over the telephone.
Working hours:Monday, Tuesday, Wednesday and Friday: 11:00am 6:30pmThursday: 8:30am start, with a flexible finish between 2:00pm and 4:00pm (to be agreed)
Main duties of the job
The successful candidate will support the smooth running of the practice by providing reception and administrative support to the clinical team. Duties will include greeting patients, answering telephone calls, booking and managing appointments, processing repeat prescriptions and responding to patient enquiries.
You will also carry out general administrative tasks such as managing incoming correspondence, scanning and filing documents, and updating patient records in line with practice procedures.
About us
We are a friendly GP practice based in Gateshead town centre with approximately 8,350 patients. Our team includes 3 GP partners, 8 salaried GPs, nurses, healthcare assistants, pharmacists, social prescribing link workers, care coordinators and a dedicated administration and reception team.
We are also a teaching practice supporting doctors in training and medical students. Our reception and administration staff play a vital role in the day-to-day running of the practice and in providing a high standard of service to our patients.
Job description Job responsibilities Job summary
The purpose of the role is to provide reception and administrative support to ensure the smooth day-to-day running of the practice. The post holder will act as the first point of contact for patients and visitors, providing a professional, friendly and efficient service both face-to-face and over the telephone.
The role involves assisting patients in accessing the appropriate services and supporting the wider practice team with a range of administrative duties.
Main duties and responsibilitiesThe duties and responsibilities of the role include, but are not limited to:
Greeting patients and visitors and directing them appropriately
Answering telephone calls and responding to patient enquiries
Booking and managing appointments within the practice system
Processing repeat prescription requests in line with practice procedures
Processing and distributing incoming and outgoing correspondence
Updating patient records and maintaining accurate data on the clinical system
Scanning, filing and managing documentation
Taking messages and passing on information to the appropriate team member
Supporting clinicians and the wider practice team with administrative tasks
Maintaining a tidy and welcoming reception and waiting area
Duties may be varied from time to time depending on practice needs, workload and staffing levels.
ConfidentialityIn the course of their duties, the post holder may have access to confidential information relating to patients, staff and the practice. All such information must be treated as strictly confidential and handled in accordance with practice policies and data protection legislation.
Health and safetyThe post holder will assist in promoting and maintaining their own and others health, safety and security in accordance with practice policies. This includes maintaining a safe working environment and reporting any potential risks or hazards.
Equality and diversityThe post holder will support the equality, diversity and rights of patients, carers and colleagues, and act in a way that respects the privacy, dignity, needs and beliefs of others.
Training and development
The post holder will participate in training and development opportunities provided by the practice, including annual appraisal and ongoing professional development.
Person Specification
Essential Essential
Excellent communication and interpersonal skills Friendly, professional and approachable manner Good organisational skills and ability to work in a busy environment Reliable and able to work as part of a team Good IT and computer skills Flexible and willing to cover colleagues holidays and occasional weekend work
Experience Essential
Experience working in a customer service or administrative role Experience dealing with the public and handling enquiries
Desirable
Experience working in a GP practice or healthcare setting Experience using the EMIS Web clinical system
Qualifications Essential
Good general education, including English and Maths
Desirable
Basic IT qualifications or evidence of good computer skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bridges Medical Practice
Address Trinity Square Health Centre
24 West Street
Gateshead
NE8 1AD
United Kingdom
Employer's website https://www.bridgesmedicalpractice.co.uk/ (Opens in a new tab)