About this role
Job summary
The Department of Medical Physics and Bioengineering is looking to recruit a friendly, efficient and self-motivated individual to join their multidisciplinary team.
This post is specifically in support of the PET-CT scanning service but may also involve additional administrative duties across the department when required.
We're looking for people who have excellent organisational and interpersonal skills and can demonstrate a good understanding of Microsoft Office (particularly Excel).
The role includes data collection and entry, general clerical duties, making appointments and contacting patients by phone (a good telephone manner is essential) and some reception cover where necessary.
Knowledge of the Soliton Radiology System is desirable but not essential as training will be provided.
This is a permanent post that is part time and the working days are a Wednesday and Thursday.
Main duties of the job
Main duties of the job includes:
To contact patients by phone and record patient responses to questionnaires To make appointments (including preparation of appointment letters/envelopes). This also includes scanning in necessary paperwork, preparing and printing lists and finding and copying reports and forwarding images. Training will be given To operate systems external to the hospital e.g. Radiology Information System, for which, significant training will be given. This includes scanning in necessary paperwork, preparing and printing lists, entering data into a spreadsheet. Use own initiative to reschedule/rearrange appointments as a result of cancellation/late referrals and urgent patient requests To ensure accurate paper and electronic records are maintained and stored as appropriate including the PET/CT spreadsheet and patient satisfaction survey spreadsheet To use the Image Exchange Portal to send images.
About us
We are proud to be part of BSW Hospitals Group - a formal partnership between the Royal United Hospitals Bath NHS Foundation Trust, Great Western Hospitals NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17, 600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people.
We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.
By working together, we make a real difference for our patients, each other, and our community. Every role matters in delivering the exceptional, person-centred care we're proud of.
We're committed to a compassionate, inclusive culture where kindness is championed, differences are valued, and diversity makes us stronger.
We want to support you to thrive, taking your career to its full potential. We prioritise staff wellbeing - and yes, we even have a pool!
Discover what it's like to live and work in Bath, explore our RUH staff benefits, and learn how we're building healthcare for the future through the Dyson Cancer Centre and our commitment to research.
Job description Job responsibilities
Please find attached to the vacancy a detailed person specification and job description for further information about this role.
Person Specification
Qualifications Essential
oNVQ L3 or A Levels or equivalent relevant experience oGCSE Maths and English or equivalent
Desirable
oKnowledge of the hospital Soliton system
Knowledge and experience Essential
oPrevious administrative role oKnowledge of good office & administrative practice
Desirable
oReception or customer service experience in a healthcare setting oA minimum of 1 year reception or customer service experience
Specific Skills Essential
oComputer literate: able to use Microsoft Office applications (e.g. Excel, email) efficiently
Desirable
oAble to undertake basic statistical analysis and be able to present the data clearly
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Royal United Hospitals Bath NHS Foundation Trust
Address Royal United Hospitals Bath NHS Foundation Trust
Combe Park
Bath
BA1 3NG
United Kingdom
Employer's website https://www.ruh.nhs.uk/ (Opens in a new tab)