About this role
Job summary
You will work as part of a team providing a comprehensive and flexible administrative support among our sub specialty teams. The work is challenging and varied providing high quality admin support for consultants and their teams, as well as a reception service and dealing with patient telephone inquiries.
Are you committed to delivering a high quality service and providing the very best standard of care for our patients? if so, this is an exciting opportunity to join the patient services department working as Clerical Officer within Manchester Dental Hospital.We are looking for someone who is enthusiastic to join our friendly Patient Services team, who are committed to delivering a high quality service and providing the very best standard of care for our patients. You will have attention to detail and the ability to prioritize your own work to meet deadlines. You will have good interpersonal skills liaising with patients, medical and nursing staff as well as colleagues across the division. The Division provides an extensive range of services and facilities for both adults and children.We actively encourage personal development and access to training. Accordingly, your own structured personal development plan will support your future development and give you every chance to further develop your excellent interpersonal skills and IT systems and typing experience.
We have 1 x Permanent posts of 37.5 hours per week
Main duties of the job
Do you want to work as part of a team providing excellent services for patients, carers and relatives?Then this may just be the job you have been looking for!Our Patient services are vital for patient care with over 90,000 patient visits per year. Team members working in these service areas are usually the first point of contact for our patients and this sets the quality standard for their journey within the hospital. Excellent customer service skills are, therefore, essential to provide our patients with the experience you would wish for yourself, your relatives and loved ones. We have a exciting opportunity in our Patient Services team and if you feel you can positively impact on the patient experience we want to hear from you. Basic keyboard skills and experience of using IT are required along with the ability to communicate effectively with patients and other visitors. You will preferably have some customer/patient facing experience in a busy environment and you will need to be adaptable and committed to an important role. Full training for the whole range of duties is provided. You will be supported and welcomed to the Manchester Dental Hospital .Full time positions are based on a five day week 37.5 hours .
About us
Join Manchester University NHS Foundation Trust (MFT), the largest provider of specialist services, and our Oxford Road Campus in Manchester, the largest health academic campus in Europe - a great place to shape your career.
With a workforce of over 30,000 colleagues, we work together to deliver exceptional care to more than 1 million people every year.Behind every patient cared for are people like you - keeping services running smoothly, supporting clinical teams, and helping create safe, welcoming environments for patients and our people alike.
At MFT, we believe in the power of teamwork, respect, and inclusion. Our People Plan reflects our commitment to making MFT a place where everyone feels they belong, where your ideas are heard, and your contribution is truly valued. Join us and work smarter with our digital technology and thrive in a collaborative culture that empowers you to deliver your best to ensure that your work behind the scenes creates seamless, high-quality care and exceptional patient outcomes.
Whether you're just starting out or looking to grow, we offer clear pathways for development, which is why we are delighted to offer this opportunity as an Apprenticeship Level 2 Customer service practitioner in a culture that supports your wellbeing, ambition, and success. Everything you do makes a real difference to the lives of others.
At MFT, your role matters, your impact is real, and you're part of something bigger from day one.
In being successfully appointment to this role, to ensure you receive support and guidance, the expectation is that you can travel to our Oxford Road site for the first 4 days for your new role, even though your place of work may be at another site.
Job description Job responsibilities
To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [email protected].
Were looking forward to hearing from you!
Person Specification
Previous NHS experience Essential
Hospital/GP Admin experience
Previous Reception Experience Essential
Working with patients
Computer literacy Essential
EDCL PAS
Employer details Employer name Manchester University NHS Foundation Trust
Address Manchester Dental Hospital
Higher Cambridge Street
Manchester
M15 6FH
United Kingdom
Employer's website https://mft.nhs.uk/careers/ (Opens in a new tab)