About this role
Job summary
An exciting opportunity has arisen for a motivated and enthusiastic Ward Host Supervisor to join the Catering Team at Frimley Park Hospital.
This is a rewarding role where you will play an important part in enhancing the patient experience by helping to deliver a high-quality ward catering service across the hospital. Working closely with the Food Service Manager (FSM), you will support the day-to-day delivery of patient meal services, ensuring excellent standards of food quality, hygiene, customer care and patient satisfaction are consistently achieved.
You will lead and support your team by planning, organising, motivating and training staff to deliver a professional, caring and efficient service. The role also involves building positive working relationships with ward-based clinical teams to help meet patients' nutritional needs and improve the overall mealtime experience.
If you are passionate about customer service, team leadership and delivering high standards within a healthcare environment, we would love to hear from you
Main duties of the job
Support the Food Service Manager (FSM) in delivering a professional and patient-focused ward catering service across Frimley Park Hospital Supervise, motivate and support Ward Hosts to ensure high standards of service, cleanliness and hygiene are maintained at all times Develop positive working relationships with ward teams to enhance the patient mealtime experience and support patients' nutritional requirements Promote excellent customer care for patients, relatives and visitors, ensuring privacy, dignity and respect are always maintained Assist in identifying opportunities to improve service quality and contribute to continuous improvement initiatives Maintain awareness of menu content, allergens, food intolerances and portion control requirements Ensure all food is presented and served to a high standard in line with Trust procedures and food safety regulations Monitor food quality, temperatures and service standards through audits, inspections and customer feedback Support compliance with HACCP (Hazard Analysis of Critical Control Points) procedures, including hygiene and cleanliness checks within areas of responsibility Respond to and resolve complaints professionally in line with departmental procedures, escalating concerns where appropriate Work collaboratively with colleagues across Catering and Hotel Services to maintain and improve service delivery Act as a positive ambassador for the Catering Department and Frimley Health NHS Foundation Trus
About us
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
Frimley Health Trust benefits on Vimeo
Job description Job responsibilities
Please see Job Description and Person Specification for further information.
We are looking for someone who:
Has previous supervisory experience within catering, hospitality or food service Demonstrates excellent communication and interpersonal skills Is organised, proactive and able to lead a team effectively Has a strong understanding of food hygiene and customer service standards Is passionate about delivering an excellent patient experience Works well under pressure and can manage competing priorities in a busy healthcare environmen Why Join Us
At Frimley Health NHS Foundation Trust, we are committed to providing high-quality care and creating a supportive environment for our staff. You will be part of a friendly and dedicated team where your contribution will make a real difference to patients every day.
Please note that this role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK for the full duration of the post. We reserve the right to close the advert early if sufficient applications have been received.
Person Specification
Qualifications Essential
NVQ Supervisory Certificate and/or experience in a junior role Level 2 Certificate in Food Hygiene
Desirable
Food Hygiene Level 3 Award in Food Safety in Catering Health and Safety, COSHH, Moving and Handling NEBSS and/or OND qualification and/or similar qualification
Skills & Knowledge Essential
Ability to work efficiently with good time management skills Strong and effective supervisory skills Numeracy and literacy skills and financial awareness Good interpersonal skills; able to deal with difficult situations Ability to work effectively under pressure
Desirable
Innovative approach to service provision to enable a modern NHS catering service Report writing Project work
Experience Essential
Good IT Skills Essential interpersonal skills Experience of managing 50 plus catering team in a patients facing environment Customer care experience
Desirable
Experience of working in a service led and customer focused environment Previous experience in a healthcare environment
Special Requirements Essential
Must be able to work and travel between sites when necessary
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Frimley Health NHS Foundation Trust
Address Frimley Park Hospital
Portsmouth Road
Frimley, Surrey
GU16 7UJ
United Kingdom
Employer's website https://www.fhft.nhs.uk/ (Opens in a new tab)