About this role
Job summary
***Important Sponsorship Information for this post: We are currently unable to offer a certificate of sponsorship for this post***
We are looking for an experienced administrator to join the Greenwich Frailty Team.
This is a busy and varied role; you will be based at the Memorial Hospital, Shooters Hill, providing administration support to the clinicians, MDT and Team Manager. You should have excellent verbal, listening and written communication skills, as you will liaise with clients, carers, GPs and other professionals regarding administrative duties, and produce accurate MDT minutes.
Excellent organisation skills and the ability to prioritise work are essential, as you will be setting up and maintaining office processes and procedures and managing conflicting deadlines. You must be able to respond to urgent referrals and messages and booking appointments.
Experience of Microsoft Office packages, including Excel, is desirable.
Experience of using RIO or other patient information systems would be an advantage, although full training will be given to the successful applicants.
For further information, please contact Henrietta Ivy Gyandoh on 020 83085662
Main duties of the job
Delivering an efficient, effective, administrative and clerical service for the Greenwich Frailty Service. Act as the first point of contact to clients on the telephone, maintaining calmness, politeness and good customer relationship at all times Provide a point of contact for the members of the Frailty Team by telephone and written correspondence Coordinate and take minutes for Multidisciplinary meetings between staff from different organisations Ensure reports and relevant assessments are sent out prior to Multidisciplinary meetings Processing new referrals and information, recording appropriate data using Oxleas Rio system to its full functionality for the service To prepare information, for example, client files, letters, reports, in line with local policies and procedures To collate, photocopy and distribute reports and other relevant information for GPs, internal and external agencies To book appointments, meetings, rooms and interpreter services as required To gather data as requested, for example activity data and statistics, providing punctual and accurate information following departmental and local trust guidelines as required on a weekly, monthly and quarterly basis.
About us
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children's centres, schools and people's homes.We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary's Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
We're Kind We're Fair We Listen We Care
Job description Job responsibilities
Delivering an efficient and effective, administrative and clerical service for the Greenwich Frailty Service. To process new referrals and information, recording appropriate data using Oxleas Rio system to its full functionality for the service Provide a point of contact for the members of the Frailty Team by telephone and written correspondence To coordinate and collate agenda items, take minutes at Multidisciplinary team meetings and monthly team meetings and distribute information to team members as requested. Ensure reports and relevant assessments are sent out prior to Multidisciplinary meetings To prepare information, for example, client files, letters, reports, in line with local policies and procedures To collate, photocopy and distribute reports and other relevant information for GPs, internal and external agencies To book appointments, meetings, rooms and interpreter services as required
Person Specification
Education Essential
Education to GCSE/CSE level C (or equivalent) and above in English and Maths
Experience Essential
Experience working in health or social care setting Experience of working with public Experience of taking minutes in formal or multidisciplinary meetings
Desirable
Proven experience of working in a busy office environment and able to undertake duties required
Skills Essential
Use of Microsoft Office packages including Excel
Desirable
Knowledge and use of RIO Ability to deal with unpredictable/emotional situations where clients may be distressed
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Oxleas NHS Foundation Trust
Address Memorial Hospital
Shooters Hill
London
SE10 9DQ
United Kingdom
Employer's website http://oxleas.nhs.uk/ (Opens in a new tab)