About this role
Job summary
Northgate Practice are looking for an experienced medical receptionist to join our team to cover a maternity leave. You will provide a key service within the practice team and project a positive and friendly image to patients and other visitors, both in person and via the telephone.
Main duties of the job
Main Duties and Responsibilities:
* To ensure an effective and efficient Reception service is provided to patients and other visitors to the practice.
* Deal with all general enquiries, explain procedures and make new and follow-up appointments.
* Ensure that any problems not resolved by the end of a shift are communicated to fellow Receptionists.
* Explain Practice arrangements and formal requirements to patients.
* Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate action.
* Liaise with GPs and carry out tasks requested by them.
* Action repeat prescriptions.
* Chaperone patients in consultations with GPs and Nurses as required (training will be provided)
* Be able to cover for colleagues who are on annual leave or off sick.
Applicant must be able to work 8am starts and 6pm finishes. This is the working pattern we require. Please do not apply if you cannot work these hours.
Monday 8am-6pm, Thursday 12-6pm and Friday 12-6pm.
If you are shortlisted based on your CV, when invited for interview, you will be asked to confirm you can work 8am starts and 6pm finishes.
About us
Northgate Practice is a practice with a list size of around 10,000 patients. We are based in a purpose built building in Aldridge, a suburb of Walsall.
We have five partners, along with two salaried GPs, a full nursing team, administration and reception teams.
We are a forward thinking Practice and are looking for someone who can fit into this fast-paced, often demanding environment.
Job description Job responsibilities
The purpose of the role is to:
* Provide a key service within the practice team and project a positive and friendly image to patients and other visitors, both in person and on the telephone.
* Answer telephone calls from patients.
* Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
* Undertake a variety of administrative duties to assist in the smooth running of the practice.
* Applicant MUST have general practice reception experience to step straight into a maternity cover role.
* Please email a CV application to [email protected]
Person Specification
Qualifications Essential
GCSE grade A to C (or equivalent) in English
Other Essential
Computer literate Pleasant personality Ability to work as part of a team Flexibility to cover annual leave and sickness
Experience Essential
Please do not apply if you have no experience of working in a General Practice.
Desirable
Experience of working in a GP Practice Experience of EMIS Web
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Northgate Practice
Address Anchor Meadow Health Centre
Westfield Drive
Aldridge Walsall
West Midlands
WS9 8AJ
United Kingdom
Employer's website https://www.northgatepractice.co.uk/ (Opens in a new tab)