About this role
Job summary
We are looking for someone to work Monday Wednesday Friday 07.45am - 13.15pm. If you are a warm, organised, and professional individual who enjoys helping others?
As the first point of contact for our patients, you'll play a vital role in creating a welcoming and positive experience from the moment they walk through our doors. We're looking for a Healthcare Receptionist who thrives in a busy environment, communicates with confidence and compassion, and takes pride in delivering exceptional service.
Joining our friendly and supportive team, you'll have the opportunity to make a genuine difference every day by helping patients access the care they need while ensuring the smooth running of our practice. If you're passionate about providing excellent customer service and enjoy working in a healthcare setting, we'd love to hear from you.
Main duties of the job
Project a positive and friendly image to patients and other visitors, either in person or via the telephone.Assist patients in accessing the appropriate service or healthcare professional manner.Duties may be varied from time to time under the direction of the practice manager, dependent on current and evolving practice workload and staffing levels:Deal with all general enquiries, make new and follow-up appointments, either over the telephone or face to face.Appropriately signpost patients.Processing and distributing incoming mailProcessing repeat prescriptions in accordance with practice guidelinesComputer data entry recording information in accordance with practice proceduresProviding administration assistance as required from time to time, including filing, photocopying and scanningReceive and make telephone calls as required. Divert calls and take messages, ensuring you remain professional at all times.Ensure the kitchen is kept clean and tidy in turn with other staff.Open up premises at the start of the day when first to arrive, make all necessary preparations to receive patients.When last to leave at the end of the day, ensure that the building is totally secured.Undertake any other additional duties appropriate to the post as requested by the partners or the practice manager.
About us
At Belmont Medical Centre, we're committed to delivering exceptional patient care in a welcoming and supportive environment. Our dedicated team works together to ensure every patient receives a positive experience, from their first point of contact through every stage of their healthcare journey.
We pride ourselves on our compassionate approach, professional standards, and commitment to continuous improvement. As a growing organisation, we value our people and recognise the important role every team member plays in helping us provide outstanding care to the communities we serve.
Job description Job responsibilities
Receptionist Duties
opening/closing the premises and checking heating, lighting and ventilation
restoring telephone services
answering the telephone
dealing with incoming and outgoing mail
dealing with requests for prescriptions
receiving and directing patients on arrival
answering general enquiries
explaining surgery procedure
making new and follow up appointments
filing and extracting records and any documents relating to these
receiving requests and recording requests for home visits
receiving and relaying messages for attached staff
tidying doctors rooms and waiting room after surgery
ensuring that reception area is left tidy for use by incoming colleagues
passing on information about any unresolved or urgent matters
entering patient details on the computer
registering new patients
typing and secretarial support to the doctors
other office duties such as scanning, shredding etc
Person Specification
Experience Essential
We are looking for someone who enjoys working as part of a team, is also self motivated, responsible and experienced in dealing with the public. Tact and sensitivity is of prime importance as is the ability to remain calm under an unpredictable workload and occasions of stress and strain.
Desirable
Experience of working in a Gp surgery and knowledge of Emis Web.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Belmont Medical Centre
Address 53-57 Belmont Road
Uxbridge
UB8 1SD
United Kingdom
Employer's website https://www.thebelmontmedicalcentre.co.uk/ (Opens in a new tab)