About this role
Job summary
Mount Farm Surgery is a dynamic, forward-thinking GP practice in Moreton Hall, Bury St Edmunds. Focused on delivering the best possible patient service; we are seeking an enthusiastic, flexible new team-member to join our reception team.
The role is for 16 hours per week working the following:
Wednesday 07:45 - 14:00 Friday 14:00 - 18:45 + 5 flexible hours per week to be worked in reception (these hours will be confirmed at least 1 week in advance). You will also have the availability to work occasional Saturday mornings on a rota basis and voluntary overtime will also be available.
Please be aware that there is no flexibility regarding the shift patterns above.
Telephone interviews will take place on Tuesday 30th June and, if you are successful, you will be invited to a face-to-face interview that will take place on Friday 3rd July.
Main duties of the job
Greeting and directing all patients. Making appointments. Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate. Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc. Advising patients of practice procedures.
About us
Mount Farm Surgery is a dynamic, forward-thinking GP practice in Moreton Hall, Bury St Edmunds.
In return for your hard work, Mount Farm is delighted to offer:
Generous annual leave entitlement Membership of the NHS contributory pension scheme Option of NHS discounts & Blue Light Card for retail/dining/holidays etc. A fully equipped kitchen and staff room Paid gym membership
Job description Job responsibilities
If you would like to find out more information about this role, please see the attached job specification.
Person Specification
All applicants should have the following qualifications, registrations, skills and experience: Essential
Excellent communication skills, with a patient-focussed attitude A quick learner with good IT skills and excellent attention to detail Helpful and friendly manner is essential, with the ability to work well with others Good standard of general education Experience of providing a high standard of service Experience of working in a pressurised environment Experience of dealing with members of the public Computer-literate Excellent communication skills (written and oral) Clear and polite telephone manner Tact and diplomacy Empathy with patients Ability to be professionally assertive when required Good team worker Pro-active Cheerful Projects a positive professional image Can cope with change Self-motivated A positive approach to learning Excellent time-management Ability to prioritise Remains calm under pressure
Desirable
Customer service training Medical terminology training Telephone technique training Experience of working in a GP surgery Experience of handling sensitive information Familiar with SystmOne
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Primary Care Careers
Address Lawson Pl,
Bury St Edmunds
Suffolk
IP32 7EW
United Kingdom
Employer's website https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)