About this role
Job summary
To provide high-quality, compassionate continuity of care to patients through efficient administrative duties and effective communication supporting aligned GP Team, whilst remaining flexible to work across all GP Teams and sites to ensure smooth daily operations.
Main duties of the job
Assist GPs ensuring smooth delivery of processes. Prioritising tasks including incoming Animas, clinical system tasks and outbound referrals in line with clinical timescales and protocols.
Efficiently book appointments by telephone and text message, ensuring accurate information dissemination and in line with documented processes
Manage GP team referrals, addressing queries and request promptly, ensuring targets are met.
Process inbound documents in line with processes maintaining strict confidentiality and data protection standards
Utilise protocols and stay updated on process changes
About us
Living Well Partnership is made up of 8 GP surgeries working innovatively to change the way we deliver great patient care and fast, effective patient communication.
Job description Job responsibilities
Assist GPs ensuring smooth delivery of processes. Prioritising tasks including incoming Animas, clinical system tasks and outbound referrals in line with clinical timescales and protocols.
Efficiently book appointments by telephone and text message, ensuring accurate information dissemination and in line with documented processes
Manage GP team referrals, addressing queries and request promptly, ensuring targets are met.
Process inbound documents in line with processes maintaining strict confidentiality and data protection standards
Utilise protocols and stay updated on process changes
Person Specification
Qualifications Essential
At least grade C/D in GCSE numeracy and literacy, desirable higher level of education.
Experience Essential
Proven experience in general practice, particularly in reception or patient services, or a similar environment. Experience in customer or patient services, particularly in dealing with the public. Supervisory experience or demonstrated potential in this area. Proficient in using computerized systems and previous experience in patient care.
skills Essential
Excellent interpersonal, customer service, and communication skills, both verbal and written. Attention to detail, especially in following processes and completing repetitive tasks. Ability to follow instructions and manage difficult situations. Strong organizational skills and computer literacy. High standards for self and team, with a strong team spirit. Knowledge of General Practice Reception processes and systems (e.g., EMIS, Anima, Accurx and Outlook).
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Living Well Partnership
Address Weston Lane Surgery
Weston Lane
Southampton
Hampshire
SO19 9GH
United Kingdom
Employer's website https://www.livingwellpartnership.co.uk/ (Opens in a new tab)