About this role
Job summary
The Enhanced Access Administrator is responsible for supporting the smooth running of EA weekday and weekend clinics across designated sites. This role involves preparing clinical areas before clinics begin, managing patient flow, handling administrative tasks, answering patient queries, and ensuring the site is safely closed at the end of the shift. The postholder acts as the first point of contact for patients and clinicians and ensures that procedures are followed consistently across all sites.
Hours
Monday Friday 08:30 21:00
Saturday Sunday & BH 07:30 20:00
Main duties of the job
Complete site-specific practice opening and closing procedures, including safety checks
Prepare site and consultation rooms for clinicians, ensuring equipment and resources are in place
Monitor stock levels daily and place orders as required
Monitor appointment books to ensure appropriate scheduling of patients, rearrange and pathway inappropriate bookings
Contact prebooked patients to confirm attendance using the approved process
Patient point of contact providing in-person and virtual customer service to patients, addressing their needs in a timely and professional manner
Manage NHS 111 & NHS APP appointment bookings
Diary management managing clinical rotas on the Federations clinical system. Arriving patients and performing clerical work.
Change of pharmacy location
Respond to f2f and telephone queries from patients and clinicians
Printing of Sick Certificates, A&E referral letters, etc.
Escalate any issues or concerns to the Duty Manager in a timely manner
Send patient experience feedback links and distribute paper copies where required
Ensure all patients seen within the service receive a feedback form
Manage SystmOne tasks and the EA email inbox
Ensure appropriate posters and leaflets are displayed
Maintain patient records ensure the information entered into patient records is kept accurate and updated
Confidential Management in line with information governance
Undertake Chaperone training and support clinicians where chaperone required
About us
The purpose of the London Medical Associates is to support thriving primary care services across West London and to develop successful Primary Care Networks (PCN) ensuring our services are centred around the needs of our local residents. The London Medical Associates West London GP Federation (LMA) supports primary care in West London, delivering a range of services on behalf of the practices, covering the Royal Boroughs of Kensington and Chelsea and the Paddington and Queens Park areas of Westminster . Our teams work with our Board, the Clinical Directors of our 5 PCNs, and local partners and patients, to support and develop local, place-based initiatives to transform and integrate local services to improve the health and wellbeing of the local population.
Job description Job responsibilities
The Enhanced Access Administrator is responsible for supporting the smooth running of EA weekday and weekend clinics across designated sites. This role involves preparing clinical areas before clinics begin, managing patient flow, handling administrative tasks, answering patient queries, and ensuring the site is safely closed at the end of the shift. The postholder acts as the first point of contact for patients and clinicians and ensures that procedures are followed consistently across all sites.
Person Specification
Personal Qualities Essential
Good written and verbal communication skills Good interpersonal skills
Qualifications Essential
Minimum of 6 months work experience in a paid or voluntary capacity. Knowledge of working in an administrative office environment. Experience of working as part of a team.
Desirable
GCSE / A-Levels Experience in a medical receptionist role. Experience of answering telephone calls in a high call-volume environment Experience of working directly with members of the public in a busy customer service environment.
Experience Essential
SystmOne and IT skills Understanding of Primary Care Good IT skills with good knowledge of MS suite
Personal Qualities Essential
Good written and verbal communication skills Good interpersonal skills
Competencies Essential
Communication and relational skills Team work Patient engagement Attention to details SystmOne, AccuRx, ICE Patient registration Patient confidentiality Organisational skills Managing workload Learning and development Adhering to Federation Core values
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name West London GP Federation
Address 2B Hogarth Road
London
SW5 0PT
United Kingdom
Employer's website https://westlondongpfederation.com/ (Opens in a new tab)