About this role
We are seeking an experienced and strategic Senior D365 Systems Administrator to join a global Microsoft Dynamics 365 Operations team. This role is critical in ensuring the stability, performance, and continuous improvement of a cloud-based ERP environment supporting global business operations.
You will take ownership of complex functional areas within Microsoft Dynamics 365 Finance & Operations (D365 F&O), act as a senior escalation point for system issues, and lead initiatives that enhance system reliability and efficiency. This position combines hands-on technical expertise with functional ERP knowledge, stakeholder collaboration, and operational leadership.
The role is ideal for someone who thrives in complex environments, enjoys solving high-impact system challenges, and is passionate about driving continuous improvement in enterprise systems.
Requirements
ERP System Support & Stability Act as a senior escalation point for Microsoft Dynamics 365 Finance & Operations platform issues. Ensure the stable and uninterrupted operation of core business systems supporting global operations. Lead functional investigations during system outages and incidents, identifying root causes and proposing immediate workarounds to maintain business continuity. Conduct detailed root cause analysis for recurring or complex system issues and define long-term corrective actions.Functional Ownership & System Configuration Take ownership of complex functional areas within D365 F&O, including (but not limited to) Order-to-Cash and Advanced Warehouse Management. Maintain, configure, and optimise ERP system functionality to ensure alignment with business requirements. Collaborate with technical and business stakeholders to evaluate and implement configuration changes that improve system performance and stability. Continuous Improvement & Innovation
Identify opportunities to improve system efficiency, reliability, and scalability. Proactively contribute to system optimisation initiatives and internal knowledge sharing practices. Challenge existing processes and drive enhancements to improve overall ERP functionality and user experience. Support the development and maintenance of best practices and operational documentation. Project & Delivery Management
Lead functional workstreams and sub-projects from initiation through to delivery. Manage deliverables, timelines, dependencies, and coordination with internal teams and external partners. Ensure successful implementation of system enhancements and functional changes. Support cross-functional ERP initiatives within a global transformation environment. Stakeholder Collaboration
Work closely with senior technical teams, business stakeholders, and external vendors. Translate business requirements into functional system solutions and improvements. Facilitate discussions to align system capabilities with operational and strategic business needs. Act as a trusted advisor on D365 functional capabilities and system optimisation. Incident Management & On-Call Support
Participate in an on-call rotation to provide after-hours support for critical incidents. Ensure timely response and resolution of high-priority system issues. Support incident communication and escalation processes during major outages. Required Qualifications
Proven experience working with Microsoft Dynamics 365 Finance & Operations (D365 F&O). Strong background in ERP system administration, functional support, or application support roles. Experience supporting complex enterprise systems in a global or multi-region environment. Hands-on knowledge of functional ERP processes such as Order-to-Cash and Warehouse Management. Experience in incident management, root cause analysis, and production support environments.
Skills & Competencies
Deep understanding of Microsoft Dynamics 365 F&O functional architecture Strong problem-solving and analytical skills Ability to diagnose and resolve complex system issues Experience with ERP configuration and functional troubleshooting Strong stakeholder management and communication skills Ability to work under pressure in high-severity incident scenarios