About this role
We are seeking an Outbound Logistics Coordinator to join our Customer Supply Chain team. This newly created role is responsible for managing the process from approved order through successful carrier pickup, ensuring timely communication, accurate data entry, and reliable execution.
This position is highly communication-driven and requires someone who can manage a high volume of emails, maintain exceptional attention to detail, and navigate multiple systems efficiently.
Key ResponsibilitiesCoordinate the handoff from approved customer orders to executed carrier pickupsConfirm pickups with carriers via email and ensure timely follow-upComplete routing requirements within customer portalsPopulate and maintain shipment information in NetSuite templatesPrepare and distribute daily pickup summary reportsManage missed pickups through resolution and communicate updates to stakeholdersEnsure accurate entry and maintenance of purchase orders, ship dates, freight classes, and shipment detailsMeet a 2-hour SLA for carrier communicationsNavigate multiple customer portals, NetSuite, and dock scheduling systems while adhering to customer-specific requirementsRequirements
Strong professional written communication skillsExperience handling high-volume email correspondenceExcellent attention to detail and data accuracyStrong organizational and time-management skillsAbility to work across multiple systems and platforms simultaneouslyExperience in logistics, supply chain, transportation, order management, or operations support is preferredAbility to work independently in a remote environmentPerformance MetricsSuccess in this role will be measured by:
Communication quality and responsivenessData accuracy and reliabilityTimely execution of routing and pickup activitiesEffective resolution of missed pickups and exceptionsBenefits
100% remote work environmentFull-time employmentOpportunities for career growth and advancement within the supply chain organizationCollaborative and supportive team cultureExposure to global logistics and supply chain operationsPaid time offHealth insurance