About this role
• Light clerical work including answering/screening/telephone calls to the appropriate person, resolution of calls (orders, quotes, etc). • Respond to customer requests for information concerning order tracking, order expediting and product availability. • Perform order entry at both sales invoicing level and request for products from supply plants. • Notify customers of potential backorders, credit issues, order availability and any other information regarding orders. • Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately. • Process all necessary paperwork for the daily operation of the sales center as required. • Other duties as assigned.
• 1-3 years Customer Service experience, door industry preferred • Attention to detail and problem solving. • Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers. • Working knowledge of PC’s and related software including MS Word, Excel, Access, Lotus Notes, etc. • Strong math skills required. • Willingness to learn product and processes, and work as a team