About this role
Role:
We have an immediate opening for a Retail Sales Representative in our Calgary branch. Reporting to the General Manager, the Inside Sales Representative builds and maintains relationships with our customers. This is a full-time, permanent position with opportunities for growth and job task variety.
Responsibilities:
• Answering incoming calls • Dealing with walk in customers and providing product information • Preparing quotes and estimates • Following up on all quotes • Providing excellent customer service • Supporting joint sales, marketing and communications related activities • Updating and maintaining customer lists • Assisting with processing of warranty claims • Supporting the Residential division as needed • Participating in and supporting trade shows • Communicate with the Field Operations department/Install Coordinator for project scheduling • Maintain positive customer relationships, for CDS, in collaboration with the local General Manager and sales team • Maintain a positive attitude and communication style with customers and employees in all circumstances • In conjunction with the sales team, maintain the quote log for the division • Ensure all quotes and bids adhere to gross margin expectations for the division • Being an advocate for customer online reputation management campaigns to drive customer reviews and feedback • Provide coverage to various positions in the branch as needed • other duties as assigned Skills:
• Customer service savvy and above average communication, written and verbal • Above average computer skills with working knowledge of MS Outlook (including calendar) • Ability to prioritize tasks and strong communication skills • Superior resourcefulness, integrity, and strong work ethic • Very organized with great attention to detail • Ability to work in a team environment
Qualifications:
• 1-3 years of experience in customer service or related experience • Good computer skills with working knowledge of Microsoft Office Suite and Internet Explorer • Experience managing sales cycles or customer relationships would be an asset • Possess a valid Driver's License and vehicle • Must be able to successfully pass pre-employment screening requirements including background check, drug, alcohol and health assessment We offer:
• A positive work environment with competitive pay and an excellent benefit plan • Opportunity to build a long-term career with upward mobility • Excellent Health and Dental benefits offered for full time employees • COR Certified workplace • Equal opportunity employer To Apply: If this career opportunity sounds like the right fit for you, apply online at creativedoor.com with your resume and include your salary expectations. Please add “INSIDE SALES - CALGARY” to the subject line of all correspondence.
Applications will be accepted until the position has been filled.
COMPANY:Creative Door