About this role
Exhibiting a pleasant demeanor and exceptional customer service skills. The bright, assertive professional we select will act as a residential garage door sales representative for new and existing clients. This dependable self-starter will meet with current and potential clients to evaluate their homes and present options to repair, service or replace their current garage access systems.
Responsibilities
• Identifies customers’ unique needs/desires related to their garage doors and openers; then matches those with specific product and service offerings to create ideal solutions • Develop product and pricing proposals for each opportunity and presents those to the homeowners in person • Maintains the quote log and other sales activity reporting as required • Adheres to quote and estimating standards, including forms and processes which drive timeliness, accuracy, ethics and professionalism • Ensure all quotes and bids adhere to gross margin expectations for the division • Build and maintain relationships at all levels of customers and potential customers • Establish NS’ credibility with customers, acting as a solution provider • Fully understand NS’ available products, make recommendations and explain product applications to customers • Review supplier confirmations to ensure correct products have been ordered and the shipping date is accurate • Communicate with the Operations department for project requirements, specifications and scheduling • Proactively support the NS safety program and initiatives, comply with all safety policies and procedures and ensure utilization of safe work practices while on site and in the office • Estimate date of delivery to customer, based on knowledge of own firm's production and delivery schedules • Site inspections of all jobs prior to the installation date, and follow-up visits as necessary • Participate in Trade and Home shows • Evenings and weekends are required based on customer needs • Participation in various networking groups and other lead generation activities are required • Other duties may be assigned
Experience
• 3+ years of progressive experience in direct to consumer (B2C) sales, preferably in the home improvement, building products or service/installation industry • Sales, estimating, and job coordination or related experience is beneficial
Technical & Practical Skills
• Strong negotiation skills and persuasive ability • Ability to prioritize and handle multiple tasks • Strong organization and decision-making ability • Ability to respond to common inquiries or complaints from customers, etc. • Ability to calculate figures and amounts such as margin, mark up, discounts, percentages, area, volume, etc. • Attention to detail, analytical and problem-solving skills • Working knowledge of MS Office suite; Word, Excel, Outlook • Willingness to learn products, systems and processes
Education Requirements
• Bachelor’s degree in business, construction, or related field is preferred • A record of continuing education in related topics is desirable