About this role
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
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GC&E Coordinator Location: Istanbul, Türkiye Property: Hilton Istanbul Bosphorus Department: Commercial Job Type: Full-time THE ROLE As a GC&E Coordinator, you will play a key role in supporting the Group, Conference & Events team by delivering exceptional service standards and maximizing revenue opportunities in line with Hilton commercial strategies. You will be responsible for handling group and event inquiries, coordinating booking processes, and ensuring a seamless experience for clients from the initial inquiry stage through to confirmation. You will also support commercial activities by maintaining strong client relationships, responding promptly to requests, and ensuring all booking information is managed accurately in line with Hilton standards and procedures.
WHAT WILL I BE DOING?
• As a GC&E Coordinator, you will be responsible for performing the following tasks to the highest standards: • Providing availability and rates for guest rooms and banquet events in line with targeted selling strategies. • Ensuring all client inquiries receive a response within 24 hours. • Following and applying Hilton International Marketing database standards and procedures. • Evaluating competitor activity, need periods, market structure, and business on the books when making booking decisions. • Preparing and sending proposals, offers, and correspondence via e-mail and other communication channels in accordance with Hilton Istanbul standards and procedures. • Converting business opportunities efficiently and supporting the achievement of monthly revenue targets across market segments. • Building strong client relationships through effective follow-up, negotiation, and communication skills. • Convincing clients to choose Hilton Istanbul by delivering professional and personalized service. • Preparing monthly business focus meeting charts and reports. • Maintaining confidentiality of all work-related and company-related information. • Entering offers, tentative bookings, options, and confirmed bookings into Delphi systems in compliance with Hilton Istanbul commercial standards and procedures. • Collaborating effectively with Sales, Events, Revenue, and operational departments to ensure smooth coordination. • Acting as a Hilton brand ambassador at all times.
WHAT ARE WE LOOKING FOR? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a symbol of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. GC&E Coordinators at Hilton are always working on behalf of our Guests and Team Members. To be successful in this role, you should demonstrate:
• Passion for hospitality and delivering exceptional customer experiences. • Strong communication and interpersonal skills. • Ability to adapt quickly to changing business needs and different situations. • Excellent organizational and time management skills. • Ability to handle multiple tasks with attention to detail and accuracy. • Strong negotiation and relationship-building skills. • Proactive and solution-oriented mindset. • Team-oriented and collaborative approach. • Sense of ownership and accountability. • Ability to work with urgency and professionalism under pressure. • Excellent command of written and spoken Turkish and English. • Previous experience in Sales, Events, Reservations, or Hospitality operations is preferred.
• WHY JOIN US? • Career growth opportunities within Hilton • Supportive and inclusive working environment • Learning and development opportunities within Hilton’s global network • Competitive salary and benefits package • Opportunity to be part of a world-renowned hospitality leader DIVERSITY & INCLUSION Hilton is an equal opportunity team member committed to creating an inclusive environment for all Team Members.
Work Location: Hilton İstanbul Bosphorus Expected Start Date: June 2026