About this role
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
夜間のホテル全体の責任者として、スムーズなオペレーションと安全管理を担いながら、ヒルトンブランドにふさわしい高品質なゲスト体験を提供していただきます。 As the person in charge of the hotel during the night shift, you will be responsible for ensuring smooth operations and maintaining safety, while delivering a high-quality guest experience in line with Hilton brand standards.
• 夜間におけるホテル全体のオペレーション統括 • フロントデスク業務の管理およびサポート • VIP・重要ゲスト対応 • クレーム対応およびトラブルシューティング • 夜間の安全・セキュリティ管理 • 各部署との連携および引継ぎ業務 • 日次レポート作成およびマネジメントへの報告
• Oversee overall hotel operations during the night shift • Manage and support Front Desk operations • Handle VIP and high-profile guest interactions • Resolve guest concerns and provide effective troubleshooting • Ensure safety and security of the hotel during the night shift • Coordinate with various departments and manage shift handovers • Prepare daily reports and communicate updates to management
＜必須＞
• ホテルフロント経験 • 夜勤勤務が可能な方 • ビジネスレベルの英語力 • 優れた問題解決力と冷静な判断力 • 高いホスピタリティとゲスト志向 • チームをリードできるリーダーシップ Required
• Previous experience in hotel Front Desk • Availability to work night shifts • Business-level English proficiency • Strong problem-solving skills with sound judgment • A high level of hospitality with a strong guest-focused mindset • Proven leadership ability to lead and motivate a team What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!