About this role
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
ホテルの宴会・イベント部門を統括し、ヒルトンの基準に沿った高品質なサービスと効率的な運営を通じて、ゲストに印象的なイベント体験を提供していただきます。 現場オペレーションの管理に加え、スタッフ育成やサービス品質の向上にも主体的に取り組んでいただきます。 You will oversee the hotel’s banquet and events division, delivering memorable event experiences to guests by ensuring high-quality service and efficient operations in line with Hilton standards. In addition to managing on-site operations, you will proactively engage in staff development and continuous improvement of service quality.
• 宴会・会議・イベント時のサービスオペレーション管理 • スタッフへの指示出しおよびチームマネジメント • 新人・既存スタッフのトレーニングおよび教育 • サービス基準の維持・向上 • ゲスト対応およびクレーム対応 • 他部署（キッチン・セールス等）との連携 • シフト管理・人員配置の調整 • 売上・コスト意識を持った運営サポート
• Oversee banquet, meeting, and event service operations • Lead and guide team members during service • Train and support staff development • Maintain service quality standards • Handle guest requests and resolve issues • Work closely with other departments (Kitchen, Sales, etc.) • Assist with scheduling and staffing • Support efficient operations with cost awareness
＜必須＞
• 4～5つ星ホテルでの2年以上の宴会経験 • 宴会・F&Bオペレーションに関する実務知識 • 英語での基本的なコミュニケーション能力 • 強いリーダーシップとチームマネジメント力 • ゲスト志向で、サービス基準を超える対応ができる方 • 柔軟性があり、繁忙期やプレッシャーのある環境でも前向きに対応できる方 • 長時間勤務や不規則なシフトに対応可能な方
• Minimum 2 years of banquet experience in a 4–5 star hotel • Knowledge of F&B and banquet operations • Basic English communication skills • Strong leadership and team management skills • Guest-focused with a positive attitude • Able to work flexibly in a fast-paced environment • Willing to work shifts, including long or irregular hours What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!