About this role
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
アウトレットスーパーバイザーを募集します。レストランは、オールデーダイニング、日本料理、中国料理、イタリアンがあります。レストランにおける日々のオペレーションを管理し、高品質なサービスの提供、チームの指導、そしてコスト管理を通じて、収益の最大化を担うポジションです。 We are seeking an Outlet Supervisor to join our team. Our hotel features a variety of dining outlets, including all-day dining, Japanese, Chinese, and Italian restaurants. In this role, you will be responsible for managing the daily restaurant operations, ensuring the delivery of high-quality service, leading and developing the team, and maximizing revenue through effective cost control.
• 常にお客様視点に立ったサービスを提供し、ご案内やメニュー説明、提案を行う • お客様のご要望やご意見に迅速に対応し、館内施設や観光情報をご案内する • 開店準備、予約管理、テーブル管理、衛生管理を含む日々のレストラン運営を管理する • キッチンおよびバーと連携し、円滑なサービス提供を実現する • シフト中のスタッフの指導・監督、ブリーフィング、トレーニングおよび評価を行う • 売上に応じた人員配置および人件費管理を行う • 業務効率の向上およびサービス改善を推進する • メニューやアレルギー情報、館内施設に関する知識を習得し、ゲストへ案内する
• Deliver a consistently guest-focused service, including guest assistance, menu explanations, and recommendations
• Respond promptly to guest requests and feedback, and provide information on hotel facilities and local attractions
• Manage daily restaurant operations, including opening preparation, reservations, table allocation, and cleanliness standards
• Coordinate closely with kitchen and bar teams to ensure smooth service delivery
• Supervise and guide team members during shifts, including briefings, training, and performance feedback
• Manage staffing levels and labor costs in line with business needs
• Drive operational efficiency and continuous service improvement
• Maintain strong product knowledge, including menus, allergen information, and hotel facilities
＜必須＞
• レストランやホテルでのサービス経験 • チームリーダーまたはスーパーバイザー経験歓迎 • 高いコミュニケーション能力 • お客様志向とホスピタリティマインド • 基本的なPCスキル • 英語力あれば尚可
• Experience in restaurant or hotel service • Team leader or supervisory experience preferred • Strong communication skills • Customer-focused mindset and passion for hospitality • Basic computer skills • English proficiency is a plus What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!