About this role
Job Summary:
Manages ACI's overall relationship with established accounts. Develops strategy and manages the process of bringing the identified marketing opportunities to a logical close. Keeps current on ACI products/enhancements, competition and industry trends. Maintains account and territory records, updates management on account activity and provides forecast data as requested.
Job Responsibilities:
• Manages ACI’s overall relationship with current customers, with emphasis on developing and maintaining effective relationships with key executives. Customer satisfaction and loyalty are key requirements and measurements. • Develop and implement strategic account plans by collaborating cross-functionally to drive client revenue growth and enhance overall satisfaction. • Lead Executive Business Reviews, preferably onsite, by crafting agendas, engaging key internal stakeholders, and ensuring follow-through on post-review action items. • Manages all administrative aspects of the assignment including but not limited to account profiles, sales pipeline records, current customer org charts, etc., consistent with ACI’s sales best practices. • Keeps current on ACI products/enhancements, competition activities and industry trends. • Perform other duties as assigned • Understand and adhere to all corporate policies to include but not limited to the ACI Code of Business Conduct and Ethics.
Knowledge, Skills and Experience required for the job:
• Bachelor’s degree or equivalent experience. • 12 years of successful Account Management experience in industries targeted by ACI (financial institutions, processors, etc.), preferably selling payments solutions.
Must have a combined minimum experience of 5 years in either the payments, e-commerce or mobile payments industries.
• Must have successful sales record. • Excellent presentation, verbal and written communication skills. • Ability to understand the business and technical solutions. • Ability to move the sales process to closure. • Ability to articulate and professionally present solutions and to respond creatively to customer needs. • Understanding and knowledge of products/solutions currently marketed by ACI is a plus. • Selling technology solutions into multi-national organizations companies, and/or merchant acquirers/processor experience is highly desired. • Payments or payments processing related sales experience a plus. • Salesforce.com experience preferred.
Work Environment:
• Standard ACI office or home office environment, depending on territory and/or location • Travel required – 20% - 30%