About this role
• To provide consistent and superior service, and maintain high service standards
• To treat the guest in the best way from Welcoming the guest to farewell
• To ensure the organization and work flow that would enable Reception, Guest Service Centre and Concierge to work in coordination with minimum errors
• To ensure that the data received from the guest and entered into the Information systems are full and free of any error; ensure the data is updated
• To be fully knowledgeable to be able to provide continuous and eternal guest satisfaction
• To ensure attendance to internal trainings and meetings
• To provide maximum guest satisfaction and profitability on room sales
• To upsell through presenting guest the Hilton advantages to enable them to enjoy Hilton
• To fully perform the Welcome and Farewell of the guests
• To inform guests about the hotel
• To take over the shift and consider the volume of business for adjustments
• To be able to use ONQ system, to set the bills at the end work shift
• To be knowledgeable on how to use technical equipment
• Fluent in Turkish and English