About this role
Join an Award-Winning Workplace Culture
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The Property Conrad Tokyo is a luxury hotel located in the Shiodome district, within walking distance of Ginza and with seamless access to central Tokyo. Occupying the top floors (28-37) of a landmark skyscraper, the hotel offers panoramic views of Tokyo Bay and Hamarikyu Gardens. The property features 290 rooms and suites, offering multiple award-winning dining venues, a full-service spa and fitness centre with a 25 metre indoor pool with extensive meeting and event spaces. Conrad Tokyo is renowned for its high service standards and contemporary luxury positioning, delivering a distinctive guest experience that blends international sophistication with Japanese hospitality.
The Role As General Manager of Conrad Tokyo, you will uphold our brand pillars: Bold Design, Purposeful Service Passionately Delivered and Experiences with Impact. You will lead a team of executives, inspiring a culture of excellence, financial stewardship, and a guest experience that embodies our brand’s promise. You champion commercial performance by driving revenue growth and exceeding key performance indicators. Through close collaboration with Sales and Marketing, you shape strategies that are both brand-aligned and opportunity-driven, staying ahead of market trends and guest expectations. Your eye for detail and passion for hospitality elevate every aspect of the guest journey. You lead with intent, ensuring experiences are elevated and emotionally resonant. Data-driven insights and guest engagement metrics inform your decisions, while brand pillars guide your actions Financially astute, you manage budgets with precision and adapt to evolving conditions with agility. You ensure compliance with quality and brand standards, while proactively implementing initiatives that enhance guest satisfaction and protect our reputation. You serve as key liaison with hotel ownership, building trust through transparency, consistency and strategic communication. You advocate for the long-term value of the property, ensuring it remains a refined haven for guests and a strong investment for owners. Above all, you are a visionary leader. You foster a workplace where Team Members feel empowered to grow, contribute and live the values of Hilton - the company recognized as the World’s Best Workplace by Great Place to Work and Fortune. Through your leadership, Conrad becomes not just a place to work, but a place to belong.
What You Bring to Conrad Hotels & Resorts
• Proven Luxury General Manager in major key city locations
• Successful track record of driving commercial returns, and guest engagement metrics
• Strong financial acumen and experience in budgeting and forecasting
• Outstanding communication, negotiation skills and stakeholder management expertise
• Leadership expertise and development, including exceptional levels of team member engagement
• Previous experience in the luxury hospitality tier with exposure to a variety of owner/operator relationships
• Prior experience in Japan is an added advantage
• A proven track record of forming and leveraging business relationships with other luxury brands
• Demonstrated ability to translate brand into experiences for guests and team members alike
About Conrad Hotels & Resorts Established in 1982 and inspired by our founder, Conrad Hotels & Resorts creates a seamless connection between bold design, impactful experiences, and curated contemporary art to inspire the conscientious luxury traveler. With 49 properties in 24 countries, Conrad is redefining modern luxury for those who seek meaning and sophistication in every journey. Conrad empowers purposeful travelers to discover destinations and make a positive impact. Our hotels are immersive spaces where bold architecture meets intuitive service, and where every detail is designed to spark curiosity and connection. We believe luxury should be transformative, enabling guests to engage deeply with local culture while enjoying world-class amenities and contemporary elegance. Anchored by three brand pillars – Bold Design, Purposeful Service Passionately Delivered, and Experiences with Impact – Conrad invites guests to explore beyond the expected. As General Manager, you will champion these principles, leading with vision and ensuring every stay reflects the distinctive spirit of Conrad. Learn more about Conrad Hotels & Resorts at stories.hilton.com/conradhotels. About Hilton Hilton is a leading global hospitality company with a portfolio of 24 world-class brands comprising more than 8,800 properties and nearly 1.3 million rooms, in 139 countries and territories. We have great momentum with 13 of our 24 brands present in APAC – all of our brands are unified by our promise to deliver the most reliable and friendly stays to our guests. The possibilities are endless with a career at Hilton, the #1 World’s Best Workplace as awarded by Great Place to Work & Fortune. Review current Hilton Hotels & Resorts business updates here.