About this role
A Guest Relationship Officer - Korean Speaker is responsible for providing exceptional service and personalized assistance to Korean-speaking guests, ensuring a seamless and memorable stay experience. Acts as the main point of contact for guest inquiries, requests, and concerns while maintaining high hospitality standards
The Guest Relation Officer – Korean Speaker is responsible for delivering personalized and exceptional guest experiences, with a primary focus on assisting Korean-speaking guests throughout their stay. This role serves as a key point of contact, ensuring guest satisfaction by providing professional assistance, handling inquiries and concerns, coordinating special requests, and fostering positive relationships. The position requires excellent communication skills in Korean and English, strong hospitality knowledge, and a genuine passion for creating memorable experiences that reflect the Hilton's service standards.
To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
• Minimum of 2 years as a Guest Relation / Customer Care Executive in the hospitality Industry. • University graduate / hotel management / hotel school diploma (diploma in Public Relation advantageous). • Neat in appearance and in good health. • Pleasing, charming, honest, possess a sense of humor, have the right attitude and is physically fit. • Have a good command over verbal and written Korean and English language to meet business needs. • A basic knowledge on any additional foreign languages will be advantageous.