About this role
Basic Function
The MIS is responsible for collecting, analyzing, maintaining, and reporting performance and payroll-related data to operations and other stakeholders.
Essential Functions
• Assist Operations team with performance management • Provides analysis for process improvement • Prepare reports for Business Reviews to internal stakeholders and clients on a Program-level • Monthly Ops interaction for metric calibration • Template and tracker creation • Scorecards and dashboards maintenance • Data collation for reports generation • Processing of internal movement requests • Tracking of P4P, Milestone and other process incentive programs • Payroll data processing • Any other duties as requested by the MIS Manager and Operations leaders
Primary Internal Interactions
• Ops AM, Lead AMs, Managers, AVP, VP • Support (QPE, and Training) Leadership • MIS/FPA/WFM Executives and Leadership
Primary External Interactions
• Client, for monthly KPI/SLA reporting and invoicing
Skills
Technical Skills • Advance to Expert Knowledge on MS Excel and MS Access • Basic Knowledge on other MS Office Application • Advance Knowledge on VBA • Basic Knowledge on SQL
Process Specific Skills
• NA
Soft skills (Desired)
• Ability to work in a continually challenging environment • Self-initiated and zeal for continuous improvement
Soft Skills (Minimum) Functional
• Demonstrates ability to perform tasks in a timely and accurate manner • Demonstrates strength in the area of mathematics
Leadership
• Fosters a spirit of collaboration and team work
General
• Quantitative and qualitative ability • Conformance to policies / compliances training skills and eye for details • Excellent Logic and Reasoning • Good written and verbal communication Skills.
Education Requirements
• Graduate in any stream
Work Experience Requirements
• External candidate: Minimum 1 year of relevant experience in MIS/WFM.