About this role
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
Waldorf Astoria Orlando is looking for a VIP Services Coordinator to join the Guest Services Team! Surrounded by Walt Disney Resort, this luxurious Forbes 4-Star property has 502 rooms, 30,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 2 bars, a pool, and in-room dining. Classification: Full-Time Shift: Various – must be available to work weekdays, weekends, and holidays. Want to learn more? Hotel Website, Facebook, Instagram What will I be doing? As a VIP Services Coordinator, you would be responsible for providing office support in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
• Greet and assist guests and respond to requests in a timely, friendly and efficient manner • Pre arrival planning for VIP's and guests requests and amenities • Work with Concierge to assist with pre arrival planning • Perform word-processing, typing, e-mailing, data-entry, filing, faxing, copying, processing mail and taking notes and/or dictation • Answer telephones, schedule team members, process payroll and conduct inventory • Coordinate department projects, as needed • Oversee maintenance of office equipment • Track Guest Comment Cards and feedback • Perform other general office duties and assist with special projects, as needed Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a VIP Services Coordinator, you’re not just supporting guest services operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
• Support guest services operations: Coordinate department activities and support lobby and bell team members as needed to ensure consistent, high-quality guest service • Provide exceptional service: Respond promptly and professionally to phone, email, and in-person inquiries from clients, guests, and team members • Delight our guests: Greet guests warmly and assist with directions, local recommendations, and general information as needed to enhance the guest experience • Prepare group documentation: Organize and verify all paperwork, rooming lists, and necessary details to ensure accurate and timely delivery of guest amenities and group luggage • Support special projects: Assist with coordinating departmental initiatives or ad-hoc assignments • Provide administrative support: Assist department managers with clerical work such as word processing, data entry, filing, and copying
What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.