About this role
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.
EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.
The ideal candidate will play a crucial role in optimizing data management and information flow within the organization, ensuring client satisfaction, revenue costs as per targets fixed, improvement in quality and productivity, employee satisfaction, attrition within norms.
• Capacity planning and staffing plans for the process based on medium term business forecast. • Negotiating and finalizing SLA’s with the Client. • Establishing a review/ reporting mechanism with the Client. • Developing and approving incentive plans. • Be a Champion for process & performance improvement projects. • Develop case studies, show case the business and participate in business acquisition. • Review progress of attrition action plans and check effectiveness. • Provide leadership to team of lead assistant managers, team leaders and agents • Setting goals that align with organizational objectives. Develop and implement actionable strategies to help team meet targets and client expectations • Ensure compliance with internal policies and procedures, external regulations and information security standards.