About this role
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an In Room Dining Order Taker, and working properly – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day: • Promptly answer Room Service calls, announce any specials, promote menu items and answer questions regarding preparation methods. • Document orders, repeat items back to callers to ensure accuracy and quote expected arrival time with speed and accuracy. • Immediately input order information into point of sale system, allowing kitchen staff to begin preparation; note any special requests clearly. • Give food server hard copy of check to be delivered with order. • Processes payment for orders upon return of the Room Service Server. • Complies with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management. • Respond to guest complaints in a positive manner, negotiate a compromise and implement solution. • Perform general cleaning tasks to adhere to health and safety standards. • Keep work area clean and organized. • Complete other duties as assigned by supervisor.
What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. Requirements: • Basic knowledge of food and beverage preparations and service standards. • Knowledge of all menu items. • Ability to remember, recite and promote the variety of menu items. • Basic knowledge of English language sufficient to understand inquiries from customers and communicate preparation methods. • Ability to operate a keyboard to input Point of Sale procedures to pre-check, input order and close out the check.