About this role
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.
EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.
Job Description – AssociatePosition Title, Responsibility LevelLevel 2FunctionAssociateReports toAssistant ManagerPermanent/ TemporaryPermanentSpan of ControlNilLocationNoida ;Basic FunctionSupplier will receive the work via the proprietary application and input the pharmacy benefits onto the proprietary system. The supplier may be doing the coding or auditing work depending on the assignment. ; ;Essential FunctionsResponsible for the review, evaluation, and input of pharmacy benefits. ;Reviews documentation and interprets data obtained from the client benefit database.Coordinates with team POC / Supervisors whenever a benefit needs clarification. ; ;Primary Internal InteractionsProcesses transactions as per guidelines providedAttend team meetings to be aware of workflow updates.Participates in the client mandated trainings to maintain knowledge and performance.Coaching and team meetings with supervisors and managers. ; ;Primary External InteractionsCoordinates with the appropriate onshore department regarding access or issues to the proprietary software.Summarization of ;complex information into a clear and precise clinical picture while working independentlyCorrects and reports cases with errors and/or defects.Sends the cases stateside via an automated process.Review incorrect benefit coding instructions and report any that is out of date. ; ;Skills ;Technical SkillsPosition requires proficiency with computer skills ;Navigating multiple systems and keyboardingBasic Excel ; ;Process Specific SkillsSedentary work involving periods of sitting, talking, listening. Work requires sitting for extended hours, and typing on the computer.Ability to multitask, prioritize and effectively adapt to a fast paced changing environmentTypical office working environment with productivity and quality expectations ;Soft skills (Desired)Effective communication skills, both verbal and written. ; ; ;Education Requirements: Graduate of any stream(BA, B.COM). ; ; ;Work Experience Requirements0-1 year minimum BPO experiencePreferably, with back office experienceResource needs be English medium educated (schooling) ; ; ;Annexure: ; ; ; ;Acknowledgement ;(acknowledge that the information contained in this document is factual and complete) ;___________________________________ ; ; ; ; ; ___________________________________________ ; ; ; ; ; ____________________________ ;Candidate ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; Supervisor/Manager ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; ; Date ;