About this role
Process Specific Skills
• Basic Accounting Knowledge • Excellent Advanced Excel Knowledge • Understanding of different business functions and how they work • Excellent Email writing skills
• Leadership qualities with a proactive and solution-oriented mindset. • Experience in shared services or global finance operations.
Soft skills
• Excellent Analytical and Organizational Skills • Management skills • Excellent communication skills in English (written & spoken both) • Self-disciplined, Self-driven and result oriented • Team work/ Managing Self / Adaptability • Ability to multi-task
Team Leadership & Development
• Lead and mentor a team of P2P & AR helpdesk professionals. • Foster a collaborative and high-performance culture. • Conduct regular performance reviews and provide coaching.
Operational Management
• Oversee daily P2P & AR helpdesk operations ensuring SLA adherence. • Monitor ticket volumes, resolution timelines, and quality metrics. • Implement process improvements to enhance efficiency and accuracy.
Client & Stakeholder Engagement
• Serve as the primary point of contact for client escalations and issue resolution. • Build strong relationships with internal and external stakeholders. • Ensure timely and professional communication across all channels.
Process Improvement & Analytics
• Analyze helpdesk data to identify trends, gaps, and opportunities. • Drive automation and standardization initiatives. • Prepare and present operational dashboards and reports to leadership.
Compliance & Risk Management
• Ensure adherence to internal controls, policies, and regulatory requirements. • Support audits and compliance reviews as needed.
Education & work experience Requirements
• Bachelor’s/ master’s degree in finance, Accounting, Business Administration, or related field. • 8+ years of overall experience, with 2+ years each in P2P & AR Helpdesk and 3+ years in team handling
• Certification in Lean Six Sigma or similar process improvement methodologies is a plus