About this role
This role involves conducting audits, analyzing data, identifying trends, and supporting continuous improvement initiatives across underwriting and reinsurance functions.
Underwriting Quality Assurance:
• Monitor transactions / calls as per set targets • Collect data on the CTQ’s as defined in the SLA and track the same • Participate in team huddles and provide brief on the Quality position in the process • Prepare quality presentations and reports as per process requirement • Providing event-based and frequency-based feedback • Conduct audits of underwriting files to ensure adherence to internal guidelines, regulatory requirements, and contractual obligations. • Review and validate underwriting decisions for accuracy and consistency. • Identify areas for improvement and recommend corrective actions or training needs. Data Analysis & Reporting:
• Gather and analyze data from audits reviews. • Prepare detailed reports highlighting trends, gaps, and opportunities for process improvement. Training & Development:
• Participate in the creation and delivery of training programs for processors and QA staff. • Provide feedback and coaching based on audit findings. • Facilitate calibration sessions and consistency checks across teams. Compliance & Risk Management:
• Ensure compliance with underwriting and reinsurance policies, procedures, and regulations. • Collaborate with internal audit and risk teams to enhance control frameworks.
Qualifications:
• Bachelor’s degree. • 2–4 years of experience in insurance underwriting, reinsurance, or quality assurance. • Strong analytical and problem-solving skills. • Proficiency in Microsoft Excel and underwriting systems (e.g., Eclipse). • Excellent communication and interpersonal skills. • Knowledge of reinsurance treaties, underwriting guidelines, and regulatory frameworks.