About this role
Service Manager
Operations & Customer Experience HVAC | Plumbing | Electrical
Role Overview
The Service Manager is the operational heartbeat of our service departments. This role goes beyond traditional field oversight — it’s the connective tissue between the customer experience, the scheduling board, the technician team, and the financial close process. Equal parts coach, dispatcher, communicator, and administrator, the Service Manager ensures that every job gets on the board, every customer gets a great experience, and every dollar gets captured.
This role owns both the people side (coaching, performance, team development) and the operational side (scheduling, AR, job batching, commissions) — making it one of the most impactful positions in the branch.
Compensation: $90,000-$110,00 base + performance bonuses up to 15% of base