About this role
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.
EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.
Key accountabilities and responsibilities: Delivery management Driving Transformation and Innovation Client satisfaction and relationship Contract & Process Compliance Identify opportunities for Organic growth, support account expansion. Partner with client to plan and execute strategic initiatives. Acts as a single point of contact for the client organization in troubleshooting and resolving all issues arising from delivery-related activities. Understands what it takes to manage a business and uses the insights to gain better understanding of a client’s need and to position the right offerings to bring value to the client. Ensure implementation of best practices in the areas of People, Process, Technology and Controls Ensure and manage process performance and service levels. Working closely with the Practice teams to deliver all Transformation projects. Work with team to arrive at new opportunities for better efficiency to the client. Manage performance and talent pipeline within the team to meet business needs. Support RFPs, client presentations etc. as F&A domain expert for new pursuits Technical Skill : 14–16 years of proven experience in BPO in a global complex environment/experience vary depending on the qualification Should have led large client delivery/portfolio delivery in the F&A space 80-100 FTEs Subject matter expert in the F&A domain – with expertise in RTR tower with a good level of understanding on PTP and OTC Understanding of US Insurance market Should have good exposure of latest tools and technologies on F&A towers (Oracle, Blackline, etc.) Good experience in delivering Transformation projects for clients including Automation using Industry Tools and Robotic Process Automation (RPA), Alteryx etc. Leadership skills in a multicultural environment managing Global/Regional Delivery Ability to influence senior business stakeholders at the client end. Strong relationship building, communication, and influencing skills. Ability to bring innovation to challenges and to overcome problems and obstacles and produce desired outcomes with limited direction - Strong commercial awareness and project management ability Experience in change management. Transformation mindset