About this role
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Here's what you'll do during a typical day:
• Deliver a warm welcome: Welcome guests warmly and provide a high standard of customer service. Assist guests with park information, attractions, operating hours, and facility locations. • Support and assist guest inquiry : Assist professionally guests with inquiries, complaints, and special requests promptly and efficiently. Resolve guest issues efficiently or escalate them to the appropriate department when necessary. Record guest feedback, incidents, and complaints accurately. Coordinate with Operations, Lifeguards, Security, Housekeeping, and F&B teams to ensure seamless service. Coordinate with restaurant and kiosk teams to ensure timely service. Provide information about ticketing, memberships, promotions, and special events. • Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, Provide accurate information about waterpark attractions, safety rules, and F&B offerings. and Monitor guest flow and provide directions within the waterpark. • Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue. Monitor guest satisfaction and proactively identify opportunities to improve the guest experience. Ensure compliance with food safety, hygiene, and sanitation standards. • Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications. Ensure a positive, memorable experience for all guests. Support crowd management during peak periods and special events.
What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. Fluency in English and Arabic; additional languages are an advantage.