About this role
• Build a strong quality control with process understanding and measurement to deliver high performance and client agreed KPIs with a positive customer experience. • Analyze business processes and assist in identifying problems and mitigating plans for quality improvement. • Responsible for quality assurance across all processes, identify and execution of projects; governance of processes & reporting, driving standardization across all clients. • Be well informed on the developments in process improvement programs and contribute in implementing business strategy for positive customer experience.