About this role
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.
EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.
Review and process life insurance claims (death claims, maturity claims, survival benefits, riders, etc.).
Verify claimant documents such as death certificates, medical records, policy details, ID proofs, and beneficiary information.
Validate claim eligibility based on policy terms, waiting periods, exclusions, and underwriting history.
Enter and update claim data accurately in claims processing systems.
Coordinate with medical examiners, hospitals, legal teams, underwriting, and fraud investigation units when required.
Communicate with beneficiaries/agents to obtain missing information or provide claim status updates.
Analyze claims flagged for review and escalate suspicious or contestable claims for investigation.
Prepare settlement calculations and process payouts within defined TAT and accuracy targets.
Maintain compliance with insurance regulatory standards, privacy laws, and internal audit requirements.
Generate daily/weekly claim reports and contribute to continuous process improvements.
The Life Claims Associate is responsible for evaluating, processing, and settling life insurance claims in accordance with policy terms, regulatory requirements, and internal guidelines. This role involves document verification, beneficiary communication, claim investigation support, and ensuring accurate and timely claim adjudication while maintaining high service quality and confidentiality.
Bachelors degree