About this role
• Generic candidate requisition for all BPO requirements in MOA.
• Interact with customers and provide them with information and assistance. • Create, manage, and drive closure on service requests. • Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to find resolution for customer query/issues/concerns. • Typically handles straightforward problems/issues and refers more complex issues to senior staff. • Provide excellent customer service by focusing on providing a great experience.
• With at least one (1) year international voice BPO experience • Good or above average English communications skills • Strong customer orientation skills • Amenable to work onsite