About this role
Role/ Responsibilities
• Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements. • Provide coaching and feedback to team members to enable them to improve their performance. • Assist new hires such that they are productive on the floor in the shortest possible time frame. • Handle escalations. • Provide inputs on process and system to the team members. • Client Interaction, where required at the level of Supervisors. • Ensure compliance with internal policies and procedures, external regulations and information security standards.
Competencies & Skills
• Knowledge of the function, process and systems. • Ability to use the desktop computer systems • Coaching and Feedback ability. • Clear written and verbal communication.
Values & Behavior
• Customer Service Orientation. • Quality Orientation. • Empathy for effective on the job coaching and feedback.
Role/ Responsibilities
• Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements. • Provide coaching and feedback to team members to enable them to improve their performance. • Assist new hires such that they are productive on the floor in the shortest possible time frame. • Handle escalations. • Provide inputs on process and system to the team members. • Client Interaction, where required at the level of Supervisors. • Ensure compliance with internal policies and procedures, external regulations and information security standards.
Competencies & Skills
• Knowledge of the function, process and systems. • Ability to use the desktop computer systems • Coaching and Feedback ability. • Clear written and verbal communication.
Values & Behavior
• Customer Service Orientation. • Quality Orientation. • Empathy for effective on the job coaching and feedback.
Any Graduate