About this role
Troubleshoot and resolve issues for OSI. This includes • Able to provide support to voice calls, emails and voicemails across different shifts during US business hours. • OSI Users unable to login/connect to CORP domain or OLSI.net domain • Understand what the more difficult and time-consuming problems are and escalate them to L2/L3 teams as quickly as possible. • Identify Areas of improvement by analyzing ticket trend.