Key Responsibilities

1. HR Operations & Service Delivery

• Manage end-to-end HR operational activities including onboarding, offboarding, employee life-cycle management, and HR administration. • Ensure HR processes are efficient, standardised, and aligned with best practices. • Oversee HR Helpdesk / shared services to deliver timely employee support.

2. HR Compliance & Governance (UK-specific)

• Ensure HR practices comply with UK employment laws (e.g., Employment Rights Act, Equality Act, GDPR, Working Time Regulations). • Maintain and update HR policies, handbooks, and internal guidelines. • Lead internal audits and ensure compliance with data security and retention requirements.

3. HR Systems & Reporting

• Manage and optimise HRIS platforms (e.g., Workday, SAP SuccessFactors, Oracle HCM, BambooHR). • Ensure accurate data management and integrity across all HR systems. • Produce regular HR analytics and dashboards (headcount, attrition, absence, workforce trends).

4. Payroll & Benefits Coordination

• Collaborate with payroll providers to ensure accurate monthly payroll processing. • Manage benefits administration (pensions, health insurance, leave policies, flexible benefits). • Support annual compensation cycles and statutory reporting.

5. Process Improvement & Projects

• Lead HR transformation initiatives to improve operational efficiency. • Implement automation and digitalisation within HR workflows. • Drive continuous improvement across HR services using Lean methodologies where applicable.

6. Team Leadership

• Lead, mentor, and develop an HR operations team. • Allocate resources, manage workloads, and promote a high-performance culture.

Required Skills & Experience

Education & Experience

• Bachelor’s degree in Human Resources, Business Administration, or related field. • 9–12+ years of HR experience, with at least 3 years in HR operations leadership. • Experience working with UK organisations and strong understanding of local HR compliance.

Technical Skills

• Proficient in HRIS systems and MS Office (Excel, Power BI preferred). • Experience with HR analytics and HR process automation.

Soft Skills

• Strong communication, stakeholder management, and interpersonal skills. • Analytical mindset with ability to interpret and present HR data. • Detail-oriented and committed to high-quality service delivery. • Ability to work in fast-paced, dynamic environments.

Key Performance Indicators (KPIs)

• HR service delivery turnaround time • Payroll accuracy rate • Employee data accuracy and HRIS performance • Compliance audit scores • Employee satisfaction with HR services • Process efficiency improvements