About this role
o Excellent knowledge of end-to-end O2C process. o Should have performed Billing, query handling with good communication skills. o good knowledge on account receivable principle and concepts o Contact with customers via email and MS Teams on a day-to-day basis. o Act as Voice of the Customer internally to represent customer needs and wants. o Strong experience working with Excel/Spreadsheets. o Compliance rules and regulations are a part of process / product knowledge. o Should be able to judge in case the request is to be escalated or not for further clarification. o Should be able to meet agreed upon KPIs as per Client, their operational definitions, and targets. o Client Reporting (any client systems where client reports are generated / updated) o Speaks, writes, converses fluently and convincingly with team members / clients. o Gathers and analyses data to solve problems fast and effectively after evaluating possible options.