About this role
We are looking for a Business Analyst who operates within a Builder-oriented delivery model, working closely with product, engineering, and client stakeholders to shape, design, and deliver scalable solutions. In this role, the BA acts as a solution collaborator, translating business needs into implementable product capabilities, partnering with developers and architects to iteratively refine requirements and ensure successful delivery.
Key Roles and Responsibilities
• Solution Discovery & Design • Collaborate with business stakeholders, developers, and architects to shape solution approaches for business problems. • Translate business needs into clear product capabilities, workflows, and technical requirements. • Participate in solution design discussions to ensure business requirements are technically feasible and scalable. • Contribute to system design and business architecture discussions. • Builder Collaboration • Work closely with business stakeholders, builders and engineering teams to break down features into implementable user stories and tasks. • Facilitate requirement discovery sessions, backlog grooming, and sprint planning. • Clarify business rules, edge cases, and integration scenarios during development cycles. • Product Development Support • Support development and QA teams by validating requirements, acceptance criteria, and test scenarios. • Ensure product capabilities align with customer experience and business objectives. • Assist in the development of new client interfaces and integrations, while supporting maintenance and enhancements of existing systems. • Requirements & Documentation • Capture and maintain requirements in structured artifacts such as user stories, workflows, and functional specifications. • Ensure product documentation is organized, traceable, and accessible across teams.
Primary Interactions
• Onshore and Offshore Product Teams • Platform Business Team and Technology Team • Senior Leadership of EXL and Business • Delivery and Support teams within EXL • Internal & External Auditors/ISG/BCP personnel
Skills
Technical Skills
• AI‑First Business & Product Analysis • Demonstrated ability to use AI tools (e.g., Copilot, GenAI assistants, analytics tools) to accelerate requirements analysis, user story creation, acceptance criteria, data insights, and stakeholder communication. • Strong understanding of Property & Casualty Insurance domain and business workflows. • Proven experience in IT Business Analysis and solution delivery with a strong outcome focus. • Ability to define and continuously refine project scope, user stories, acceptance criteria, and success metrics in fast‑moving environments.
• Agile, Delivery & Cross‑Functional Skills • Experience working within Agile delivery frameworks (Scrum / Kanban). • Hands‑on experience with JIRA for backlog grooming, sprint planning, and delivery tracking. • Strong understanding of system integrations and APIs (XML / JSON). • Actively supports development, QA, UAT, and release cycles, with willingness to blur boundaries between BA, PO, QA, and light technical/development support to unblock teams and deliver faster.
• Data, Insights & Reporting • Working knowledge of Microsoft SQL Server Management Studio. • Ability to write queries and analyze data to validate requirements and generate business insights. • Familiarity with Power BI dashboards and reporting (good to have). • Uses AI to speed up analysis, identify patterns, and improve decision‑making.
Process Specific Skills
• Strong understanding of Agile and Waterfall delivery methodologies, with a clear preference for iterative, value‑driven delivery. • Comfortable operating in environments with changing requirements, overlapping roles, and tight delivery timelines. • Insurance domain knowledge (P&C) preferred
Soft Skills
• Strong analytical and problem‑solving abilities with comfort handling ambiguity. • Excellent communication and stakeholder management skills across business and engineering teams. • Ability to facilitate cross‑functional collaboration and drive alignment across BA, PO, QA, and Dev roles. • Strong organizational and time management skills; able to manage multiple initiatives in parallel. • Demonstrated ownership mindset, accountability, and leadership at initiative or program level. • Growth mindset with openness to learning, experimentation, and AI‑driven ways of working.
Education Requirements
• B.Tech/ BCA/ M.Tech/ MCA/ MBA • Certification in Insurance or IT Business Analysis Preferred
Work Experience Requirements
• 6 to 9 years overall experience • At least 4 years as Business Analyst working with Development Team