About this role
EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit www.exlservice.com.
EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.
Lead and drive the organization�s digital transformation strategy, ensuring the integration of digital technologies across business processes, products, and services. The role focuses on innovating, optimizing, and scaling digital capabilities to enhance customer experience, operational efficiency, and business growth.
Create and implement a comprehensive digital strategy aligned with business objectives, driving innovation and digital transformation across the enterprise.
Oversee the adoption and integration of cuttingedge digital technologies, including AI, cloud computing, data analytics, and automation, to enhance operations and customer experiences.
Collaborate with Csuite executives and department heads to ensure digital initiatives are aligned with business goals and drive synergies across departments.
Lead organizational change initiatives to support digital transformation, promoting a culture that embraces digital innovation and agility.
Use datadriven insights and digital tools to improve customer engagement, streamline processes, and deliver exceptional user experiences across all channels.
Ensure that digital solutions comply with security and data privacy regulations, managing risk effectively in the digital landscape.
Establish and track key performance indicators (KPIs) to measure the success of digital initiatives and continuously optimize digital solutions.
Manage relationships with external technology partners, vendors, and consultants to ensure seamless digital implementation and support.
Bachelor�s degree in Information Technology, Computer Science, Business Administration, or a related field. Master�s degree or MBA with a focus on technology or digital transformation (preferred). Certifications in digital transformation, project management (e.g., PMP), or relevant technology fields (advantageous). Min 20 years