About this role
Essential Functions
• Ensure that calls are handled as per standard and defined procedures • Ensure that assigned customer satisfaction, lead generation and efficiency goals are met • Ensure that the quality of customer / third-party interactions is in compliance with pre-defined parameters • Ensure that all protocols are followed for ensuring that the rescue is completed in a timely and efficient manner • Maintain a ‘one-call resolution’ mindset. This includes the ability to identify when dispatch needs escalation to internal support team, supervisor or manager on duty • Focus on customer satisfaction through active listening, accurate and efficient need identification, empathy, rapport building, clear and effective communication and timely dispatch of service • Ensure that all communication with service providers is quick and efficient and that fastest and most cost-effective service is dispatched to the customer • Effective negotiation skills with service providers to secure service for the customers • Comply with company policies and procedures • Any other essential function that may occur from time to time as directed by the supervisor
Voice and Conversation Capabilities
• Strong, clear, coherent and comprehendible English speech, including sentence construction, grammar and pronunciation • Ability to negotiate with service providers on ETAs / rates / • Ability to understand and comprehend the caller • Effective questioning, including the use of open and closed questions to obtain the right information to assist the customer • Adjust tone, pace and language to better support and understand the customer • Communicate with next level of support in a constructive manner to achieve great outcomes
Essential Functions
• Ensure that calls are handled as per standard and defined procedures • Ensure that assigned customer satisfaction, lead generation and efficiency goals are met • Ensure that the quality of customer / third-party interactions is in compliance with pre-defined parameters • Ensure that all protocols are followed for ensuring that the rescue is completed in a timely and efficient manner • Maintain a ‘one-call resolution’ mindset. This includes the ability to identify when dispatch needs escalation to internal support team, supervisor or manager on duty • Focus on customer satisfaction through active listening, accurate and efficient need identification, empathy, rapport building, clear and effective communication and timely dispatch of service • Ensure that all communication with service providers is quick and efficient and that fastest and most cost-effective service is dispatched to the customer • Effective negotiation skills with service providers to secure service for the customers • Comply with company policies and procedures • Any other essential function that may occur from time to time as directed by the supervisor
Voice and Conversation Capabilities
• Strong, clear, coherent and comprehendible English speech, including sentence construction, grammar and pronunciation • Ability to negotiate with service providers on ETAs / rates / • Ability to understand and comprehend the caller • Effective questioning, including the use of open and closed questions to obtain the right information to assist the customer • Adjust tone, pace and language to better support and understand the customer • Communicate with next level of support in a constructive manner to achieve great outcomes
Undergrads with 1 year experience
Graduate Freshers