About this role
o Excellent knowledge of end-to-end O2C process. o Should have performed Billing, query handling with good communication skills. o Strong experience working with Excel/Spreadsheets. o Excellent verbal and written communication skills and is a fluent speaker/writer in English. o To clear the assist queue daily and provide feedback to team members. o Compliance rules and regulations are a part of process / product knowledge. o Tested as a part of process and product knowledge. o Should be able to judge in case the request is to be escalated or not for further clarification. o Should be able to meet agreed upon KPIs as per Client, their operational definitions, and targets. o Able to deliver on all the performance metrics. o Client Reporting (any client systems where client reports are generated / updated) o Speaks, writes, converses fluently and convincingly with team members / clients. o Is committed to understand customer needs and responds quickly with the best solution.