About this role
• To sell, register and assign rooms.
• To attend to guest complaints, requests and inquiries and refer them to the Supervisor or Manager if they cannot be handled within his/her jurisdiction.
• To handle group check-in or check-out.
• To give out directions to and from the hotel.
• To make table reservations for guest in and out of hotel.
• To keep accurate log of any credit arrangements.
• To be fully aware of the banquet functions in order to answer inquiries.
• To print all necessary reports and distribute them accurately.
• To escort VIPs to the room in the absence of the Duty Manager or Guest Relations Officer.
• To escort guest to show rooms upon request.
• To escort every check-in guest to the room and introduce all facilities while rooming the guest.
• To maintain the counter clean and tidy.
• To follow up on any instructions given by the Supervisor.
• To handle room change with care and follow up on all documents required.
• To help in taking reservation when the reservation office is closed.
• To explain to guest for any items appear on the bill with patience and courtesy.
• To handle foreign exchange according to the established rates and hotel policy.
• To handle any credit requests according to the hotel policy.
• To handle paid out with care.
Guest and Team Member Experience
• Full adherence on the company’s policy on Harassment and Violence-Free Workplace
• Ensures a strong professional relationship with all levels of Team Members within the hotel, taking an active interest in their welfare, safety and development.
• Respectful of the time of the organization as well as that of other Team Members. Puts a high value in promptness for any related work attendance matters, be it training, meetings or daily work.
• Encourages Team Members to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
Communication
• Ensures that the confidentiality of all Team Member information and benefits packages must be strongly adhered to.
Operational
• Assists in making sure that Team Members’ Hub area and other facilities are maintained to high standards of operation.
• Monitors and maintains the proper appearance of the kitchen area.
• Ensures that the Brand Service Standards is fully implemented and adhered to
Other Duties
• Ensures to follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
• Sets an example on luxury image
• Attends training sessions and meetings as when required.