About this role
• Basic knowledge of computers • Knowledge of key parts of the computer and rebooting the system • Preferably good typing speed and accurate system updating • Phone call/master handling skills • Keyboarding skills/typing speed (at least 30 wpm) • Strong verbal communication skills (Overall B1 – CEF) • Possesses good problem-solving skills (should pass critical thinking assessment) • Ability to work independently and in a team environment • Detail oriented with excellent follow-up skills • Maintains effectiveness despite changes to situations, tasks, responsibilities, and people • Sets own high standards of performance • High tolerance for stress • Proven record of dependability • Comfortable with navigating and communicating instructions to access multiple computer applications • Must be able to learn and retain a large amount of technical information in a relatively short period of time • Must be receptive to detailed and frequent performance feedback • Generally likeable demeanor and customer centric approach • Knowledge about US Life Insurance processes and other line of businesses is a plus • Knowledge about US culture • Knowledge on quality procedures • Completed at least 2 years in College • At least 1 year prior customer service experience
ISG/HR/LIFE/Corporate Compliance/Corporate Audit team/Finance at all levels
• Handling all compliance activities and reporting
Coordinating all audits and ensuring complete prep beforehand
Graduate/Master in relevant field