About this role
Assist Customers: Handle inquiries related to order status, product availability, and payment information via calls, emails, and chat. ▪ Positive Attitude: Maintain a professional and empathetic demeanor when interacting with customers. ▪ Payment Queries: Address customer questions about payment status, overdue payments, and collections. ▪ Complaint Resolution: Acknowledge and resolve customer complaints promptly. ▪ Product Knowledge: Possess in-depth knowledge of client products to address customer queries effectively. - Fluent in Spanish and English